Coaching FAQ

Coaching, expectations and contracting

  • Coaching is a collaborative partnership designed to help you gain clarity, set goals, and develop strategies for growth. To ensure a productive relationship, we start with a ‘contract’ that outlines:

    • How we will work together, including principles and boundaries.

    • Our mutual commitments to the coaching process.

    • The flexibility to refine this agreement as coaching evolves.

    In our first session, we will have a contracting conversation to align expectations. At the start of each session, we will briefly revisit this to ensure it remains relevant.

    For reference, in coaching, the person being coached is typically referred to as the ‘client’, and that’s the term I generally use.

  • I will:
    ✔ Respond to your needs and agenda, creating a safe and supportive environment.
    ✔ Actively listen and help you explore ideas.
    ✔ Ask thought-provoking questions to guide your thinking, clarify goals, and develop strategies.
    ✔ Provide constructive feedback to support your development.
    ✔ Challenge you in meaningful ways while maintaining openness and honesty.
    ✔ Encourage responsibility and self-reflection.
    ✔ Work within my professional scope and advise you to seek alternative support if needed.

  • ·       Be open and honest with me

    ·       Take responsibility for your learning and development and the progress you make towards your goals

    ·       When prompted, be prepared to give me feedback on your experience of the coach mentoring and on my performance as your coach mentor

    ·       Let me know if there is anything that is getting in the way of the coach mentoring achieving its potential

  • To ensure productive and uninterrupted sessions:
    ✔ Please be ready to start at the scheduled time.
    ✔ Come prepared, having considered how you’d like to use the session.
    ✔ Ensure a quiet, distraction-free environment.
    ✔ If you need to reschedule, kindly provide at least 72 hours’ notice, unless in an emergency.
    ✔ Scheduling is managed via Acuity Scheduling, which will generate a Zoom meeting link for each session.

  • Confidentiality is a fundamental principle of coaching, and with my extensive experience in healthcare, I am committed to upholding the highest ethical standards.

    ✔ Information shared in coaching sessions remains confidential and will only be disclosed to third parties with your explicit consent, except in extraordinary circumstances where there is compelling evidence of serious risk to yourself or others.
    ✔ I may take private reflective notes to improve my coaching practice.
    ✔ As part of my professional development, I may discuss aspects of my coaching practice with my supervisor, but clients’ identities will never be disclosed.

  • · I believe that coaching should be a safe, empowering space for all individuals. My approach is guided by appreciative listening, deep understanding, and unconditional positive regard.

    ✔ I strive to create an inclusive and supportive coaching environment that respects and values diversity.
    ✔ My aim is to help every individual find their place in the world and reach their full potential.
    ✔ I fully endorse the EMCC’s principles of respect, trust, and belonging, ensuring a coaching culture where everyone can thrive and contribute positively to society. (European Mentoring and Coaching Council – EMCC)

  • I am committed to working ethically and professionally at all times and adhere to the EMCC Code of Ethics. If you would like a copy, please ask.

    ✔ I act within the law and do not encourage or assist in dishonest, unlawful, or discriminatory conduct.
    ✔ I uphold professional boundaries and will never exploit a client in any manner—financially, emotionally, or otherwise.

  • ✔ If you ever feel uncomfortable with any aspect of our coaching, I encourage open communication.
    ✔ If you prefer not to raise your concerns with me directly, you can escalate them to The OCM.